Ever tried to find an attachment on a long ticket? We know this can take a lot of time when you have dozens of posts and replies split into several pages, we created this modification to help you find those attachments with less effort and time.
The attachments tab provides a single place to find, download and delete all the attachments sent by the clients or staff users, it works as a standalone module reducing the footprint and dependency on Kayako upgrades. It is a completely free modification and we expect to see your contributions and improvements.
Find out what people are saying about the Attachments tab at the Kayako forums: http://forums.kayako.com/threads/attachments-tab-module-by-dewak-sa.27695/
Please check the installation instructions at: http://www.dewak.com/support/index.php?/Knowledgebase/Article/View/67
- Only available for the download/self-hosted version of Kayako Resolve/Fusion
- Compatible with version 4.52.XXXX or newer
Mass Download, Mass Delete and Preview
Download and delete all the attachments of a ticket with the new mass action feature. All the files will be downloaded as a Zip file. Also you can fast preview the images and PDF files.
You can find a live demo of Attachments tab at the following URL:
Staff CP (Main Features)
Admin CP (Module Permissions)