DirectLogin

  • 1. NEW support for autoclose emails 1. NEW support for autoclose emails
  • 2. Regular ticket creation from an user 2. Regular ticket creation from an user
  • 3. Autoresponder message with Directlogin link 3. Autoresponder message with Directlogin link
  • 4. User logged into the system after clicking the link 4. User logged into the system after clicking the link
  • 5. Staff reply with the Directlogin link 5. Staff reply with the Directlogin link
  • 6. Forward message with the Directlogin link 6. Forward message with the Directlogin link
  • 7. Enable and disable module option 7. Enable and disable module option

Description

This module allows Kayako Resolve & Fusion end users to login automatically by clicking on a direct link sent on Kayako email messages (autoresponder, staff reply, forward and autoclose emailsNEW). This link will redirect the end users to the ticket and will create a session automatically, for security purposes the email address, password and ticket id is encrypted.

Our license allows you to install this product in 1 domain, if you need more domains please create an additional order for each one.

Find out what people are saying about DirectLogin at the Kayako forums: http://forums.kayako.com/threads/directlogin-module-for-v4.25835/

IMPORTANT NOTES:

  • Requires ionCube Loaderversion 3.3.18+.
  • DirectLogin DOESN'T WORK when LoginShare is enabled, please make sure you are not using this feature.
  • Compatible with Kayako 4.40 and newer.
  • 1. NEW support for autoclose emails 1. NEW support for autoclose emails
  • 2. Regular ticket creation from an user 2. Regular ticket creation from an user
  • 3. Autoresponder message with Directlogin link 3. Autoresponder message with Directlogin link
  • 4. User logged into the system after clicking the link 4. User logged into the system after clicking the link
  • 5. Staff reply with the Directlogin link 5. Staff reply with the Directlogin link
  • 6. Forward message with the Directlogin link 6. Forward message with the Directlogin link
  • 7. Enable and disable module option 7. Enable and disable module option

Support and Renewals

When you purchase any of our products you automatically obtain 1 year of free support and access to the latest versions of our products. After that period you can renew support for another 1 year for USD 99.99.

Support renewals apply to all our products, across multiple domains and if you own more than 1 product you only have to purchase 1 renewal.

  • 1. NEW support for autoclose emails 1. NEW support for autoclose emails
  • 2. Regular ticket creation from an user 2. Regular ticket creation from an user
  • 3. Autoresponder message with Directlogin link 3. Autoresponder message with Directlogin link
  • 4. User logged into the system after clicking the link 4. User logged into the system after clicking the link
  • 5. Staff reply with the Directlogin link 5. Staff reply with the Directlogin link
  • 6. Forward message with the Directlogin link 6. Forward message with the Directlogin link
  • 7. Enable and disable module option 7. Enable and disable module option

Features

New easy to install module

Now this module can be easily installed and disabled from the Admin CP.


Automatic Login Link

When your customers send a ticket, an auto-responder email message (if enabled) will be sent to them. This email message will include the DirectLogin link at the bottom. After clicking on the DirectLogin link they will be automatically redirected and logged into the client interface of Kayako, they will land exactly on the ticket they just submitted. The DirectLogin link is also sent on staff replies, forwarded messages and autoclose emails.


Security

All your customer information is encrypted in the DirectLogin link.


  • 1. NEW support for autoclose emails 1. NEW support for autoclose emails
  • 2. Regular ticket creation from an user 2. Regular ticket creation from an user
  • 3. Autoresponder message with Directlogin link 3. Autoresponder message with Directlogin link
  • 4. User logged into the system after clicking the link 4. User logged into the system after clicking the link
  • 5. Staff reply with the Directlogin link 5. Staff reply with the Directlogin link
  • 6. Forward message with the Directlogin link 6. Forward message with the Directlogin link
  • 7. Enable and disable module option 7. Enable and disable module option

Demo

You can find a live demo of DirectLogin at the following URL:

Support Center
http://www.dewak.com/apps/products/demo/index.php?/Tickets/Submit/RenderForm/2

  • 1. NEW support for autoclose emails 1. NEW support for autoclose emails
  • 2. Regular ticket creation from an user 2. Regular ticket creation from an user
  • 3. Autoresponder message with Directlogin link 3. Autoresponder message with Directlogin link
  • 4. User logged into the system after clicking the link 4. User logged into the system after clicking the link
  • 5. Staff reply with the Directlogin link 5. Staff reply with the Directlogin link
  • 6. Forward message with the Directlogin link 6. Forward message with the Directlogin link
  • 7. Enable and disable module option 7. Enable and disable module option

Get your trial

Please fill this form to download your trial and generate your license key.

Enter the domain where the app will be installed, the www prefix and folders are not necessary.
Sample domains:
www.dewak.com => dewak.com
support.dewak.com => support.dewak.com
www.dewak.com/support => dewak.com



Authorized Partners

Contact Us

info@dewak.com

International

Toll Free: +1 (866)  384-1896
6910 NW 50 Street, Suite 12429
Miami, FL 33166
USA

Latin America

Phone: +57 (4)  3334327 (Direct)
Cra 48 No. 25AA Sur 70, Oficina 401
Envigado, Antioquia 055422
Colombia