EmailTracking for Kayako

  • 1. With "Send & Track", choose which replies require a read confirmation 1. With "Send & Track", choose which replies require a read confirmation
  • 2. Verify if the reply was read and also when 2. Verify if the reply was read and also when
  • 3. With the post preview option you can quickly find your tracked responses 3. With the post preview option you can quickly find your tracked responses

Description

With EmailTracking you can verify if replies from your help desk are being read by your customers. Sometimes email servers fail, email accounts run out of space, emails don't arrive or your customer simply skips your message, don't let this situations affect your service level and reputation. Take action when a customer doesn't follow up with you and ensure your customer service level is always as its best.

Our license allows you to install this product in 1 domain, if you need more domains please create an additional order for each one.

Find out what people are saying about EmailTracking at the Kayako forums: http://forums.kayako.com/threads/emailtracking-by-dewak.35009/

IMPORTANT NOTES:

  • Requires ionCube Loader version 3.3.18+.
  • Only available for the download/self-hosted version of Kayako Resolve/Fusion.
  • Compatible with Kayako 4.60 and newer.
  • 1. With "Send & Track", choose which replies require a read confirmation 1. With "Send & Track", choose which replies require a read confirmation
  • 2. Verify if the reply was read and also when 2. Verify if the reply was read and also when
  • 3. With the post preview option you can quickly find your tracked responses 3. With the post preview option you can quickly find your tracked responses

Support and Renewals

When you purchase any of our products you automatically obtain 1 year of free support and access to the latest versions of our products. After that period you can renew support for another 1 year for USD 99.99.

Support renewals apply to all our products, across multiple domains and if you own more than 1 product you only have to purchase 1 renewal.

  • 1. With "Send & Track", choose which replies require a read confirmation 1. With "Send & Track", choose which replies require a read confirmation
  • 2. Verify if the reply was read and also when 2. Verify if the reply was read and also when
  • 3. With the post preview option you can quickly find your tracked responses 3. With the post preview option you can quickly find your tracked responses

Features

Send & Track button.

Choose which replies are important and send them with a read confirmation.


Verify replies.

You can check if replies were read and also when.


  • 1. With "Send & Track", choose which replies require a read confirmation 1. With "Send & Track", choose which replies require a read confirmation
  • 2. Verify if the reply was read and also when 2. Verify if the reply was read and also when
  • 3. With the post preview option you can quickly find your tracked responses 3. With the post preview option you can quickly find your tracked responses

Demo

You can find a live demo of EmailTracking at the following URL:

Staff CP
http://www.dewak.com/apps/products/demo/staff
User: admin
Password: abc123

  • 1. With "Send & Track", choose which replies require a read confirmation 1. With "Send & Track", choose which replies require a read confirmation
  • 2. Verify if the reply was read and also when 2. Verify if the reply was read and also when
  • 3. With the post preview option you can quickly find your tracked responses 3. With the post preview option you can quickly find your tracked responses

Get your trial

Please fill this form to download your trial and generate your license key.

Enter the domain where the app will be installed, the www prefix and folders are not necessary.
Sample domains:
www.dewak.com => dewak.com
support.dewak.com => support.dewak.com
www.dewak.com/support => dewak.com



Authorized Partners

Contact Us

info@dewak.com

International

Toll Free: +1 (866)  384-1896
6910 NW 50 Street, Suite 12429
Miami, FL 33166
USA

Latin America

Phone: +57 (4)  3334327 (Direct)
Cra 48 No. 25AA Sur 70, Oficina 401
Envigado, Antioquia 055422
Colombia