Support Center

Kayako Academy
Wallboard - Installation instructions
Posted by Alejandro Tapias on 13 January 2014 02:29 PM
If you are upgrading from Kayako v4.40.XXXX or older please uninstall Wallboard first. Go to Admin CP->Apps->Wallboard->Uninstall, then delete folder "_modules/wall_board". If you have any questions please contact us.

1. Download "wallboard_1.X_release.zip" and unzip it.
2. Upload the content of the zip file to the Kayako folder "/__apps/".
3. Log into the Admin CP, click on "Apps->Wallboard".
4. Click on the "Install" button and wait for the confirmation message.
5. The app is now installed. To see it in action go to http://YOURKAYAKOURL/__apps/wallboard/library/Dewak/index.php
6. Login with Kayako staff user credentials.
7. Configure your settings and make sure the staff user you authenticated has permissions to all departments.

Demo instructions:
- Go to our demo site at http://www.dewak.com/apps/products/demo/
- Click on the Kayako Wallboard widget
- Login with wallboard/abcd1234

 

(2 vote(s))
Helpful
Not helpful

Comments (1)
Karl Metum
04 June 2014 08:05 AM
Clarification:
Step 2:
copy/move the unzipped folder "wall_board" to *your-helpdesk*/__apps/
Post a new comment
 
 
Full Name:
Email:
Comments:
Authorized Partners

Contact Us

info@dewak.com

International

Toll Free: +1 (866)  384-1896
6910 NW 50 Street, Suite 12429
Miami, FL 33166
USA

Latin America

Phone: +57 (4)  3334327 (Direct)
Cra 48 No. 25AA Sur 70, Oficina 401
Envigado, Antioquia 055422
Colombia